Shipping policy
Thank you for shopping with Willow Whiskers. We are committed to delivering your order as quickly and safely as possible.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email.
Shipping Time
Estimated delivery times may vary depending on your location:
- United States: 7–12 business days
Please note that delivery times are estimates and may vary due to customs delays, weather conditions, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. Tracking information usually becomes available within 24–48 hours.
Delays
While we aim to deliver all orders within the estimated time frame, unexpected delays may occur due to:
- Customs processing
- Carrier delays
- Weather conditions
- High demand during holidays
Willow Whiskers is not responsible for delays caused by shipping carriers or customs.
Incorrect Address
Please make sure your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us within 12 hours of placing your order.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier first. If the issue remains unresolved, contact our support team and we will assist you.
Contact Us
If you have any questions about shipping, please contact us: willowwhiskers3d@gmail.com